In addition to personal contact and email (the primary contact between housemates), SpringWater's homeowner offers support to the housemate through the SpringWater "Insider". The Insider has both an [1] un-secured area which contains external links, and a [2] secured area containing information specific to the current housemate. Both areas are accessed through the "Insider Log-in" page.
Insider - Un-secured
The following are accessed through the menu bar on the "Insider Log-in" page:
Entertainment:Video library [videos that can be borrowed]Reference:Recycling [materials accepted, who takes them, preparation, sorting]
Search engines [web, job, image, map, miscellaneous]
Community resources [web URLs & contact info for agencies, organizations]Travel:Local gas prices [real-time list of Pullman prices, links to gas tracking sites]
Local flight info [flight status, airport conditions, TSA regulations ]
Traffic cameras [access to all Washington State traffic cameras]
DOT travel information [travel alerts, mountain pass information]Schedules [*=change announced by Insider log-in page "indicator lights"]:
Insider - Secured
The following content is available only to the current housemate. Most of the information can be referred to when needed, other content is ever-changing and should be accessed regularly. Items below with asterisks have "indicator lights" on the Log-in page to indicate when their content has changed:user manuals [for appliances & electronics]
payment options
pay online
late payments
maintenance requests
set-up services [services not otherwise provided]
rules & regulations
housemate's legal responsibilities [including mitigation of mold]
housemate handbook
breach of contract
move-out requirements [check list]
landlord-tenant act [summary]
lease summary
reimbursement history/receipts*
homeowner entry log*
lease definitions
disclosures
FAQs
meet the family
*change in content announced by Insider log-in page "indicator lights"
Insider - Un-secured
The following are accessed through the menu bar on the "Insider Log-in" page:
Entertainment:
- Movies
- News & Weather
- Bus Routes & Schedules
- Calendars [WSU academic, US, Canadian]
- Bus schedule [interactive schedules and maps]
- Garbage & recycling collection schedule [collection dates and links]
- Sprinkler system schedule [schedule and zone map] *
- Lawn service schedule [contractor schedule] *
- Pet waste removal schedule [only applies to housemates with dogs] *
- Leaf pick-up schedule [city schedule only available in Oct & Nov] *
- Snow removal schedule [varies as to availability] *
- Maid service schedule [only applies to housemates with maid service] *
- Indicators [these are "lights" that indicate when specific content or status has changed - along with a change date, avoiding unnecessary log-in]
Insider - Secured
The following content is available only to the current housemate. Most of the information can be referred to when needed, other content is ever-changing and should be accessed regularly. Items below with asterisks have "indicator lights" on the Log-in page to indicate when their content has changed:
- notices*
- recycling information
*change in content announced by Insider log-in page "indicator lights"
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The 24/7 online support website for the current SpringWater housemate.